(11-11-2026 – By NewsIP Bureau – Delhi)
The Delhi Electricity Regulatory Commission (DERC) has appointed Madhusmita Pany as Electricity Ombudsman for the National Capital Territory of Delhi, effective 5 November 2026. She took the oath of office on the same day, administered by Ajay Kumar Jain, DERC Member (Legal), and assumed charge.
The Electricity Ombudsman hears appeals from consumers who are dissatisfied with decisions of the Consumer Grievances Redressal Forums (CGRFs). The institution was established under Sections 42(5) and 42(6) of the Electricity Act, 2003, and the Delhi Electricity Regulatory Commission (Guidelines for Establishment of the Forum and the Ombudsman for Redressal of Grievances of Electricity Consumers) Regulations, 2024.
Four CGRFs have been functioning in Delhi since 2004, each handling grievances related to a different distribution utility: BSES Rajdhani Power Ltd. (BRPL), BSES Yamuna Power Ltd. (BYPL), Tata Power Delhi Distribution Ltd. (TPDDL, formerly NDPL), and the New Delhi Municipal Council (NDMC).
Consumers may approach the appropriate CGRF over matters including metering, billing, new connections, disconnection, reconnection and changes to the registered consumer’s name. The stated process excludes matters relating to unauthorised use or theft of electricity, interference with a meter, and issues under Sections 126, 127, 135, 139, 142, 152 and 161 of the Electricity Act, 2003.
