Mumbai : From today the Bharat Gas LPG customers across the country would be able to book LPG cylinders on WhatsApp. Bharat Petroleum with more than 7.1 crores customers across the country today takes this transformational journey by introducing WhatsApp Business channel to facilitate the Bharatgas cylinder booking for all its customers
This application was launched by Shri Arun Singh, Director (M) digitally from BPCL Corporate Office at Mumbai. While launching this application, Shri Arun Singh, said “This is a great initiative. Provision to book LPG from WhatsApp will make it even simpler for the customers to book. WhatsApp is the one of the most commonly used app, for the younger and older generation alike. Being there on WhatsApp will bring BPCL closer to the customers.”. “Technology should be implemented in such a way that it makes life simpler for the customer.” he said while complementing the LPG team for this initiative.
ED( LPG), Shri T. Peethambaran, explained “ After booking thru WhatsApp, customer will immediately get a confirmation message for LPG booking. Customer will also get a link to make a prepaid online payment for the refill. We are providing all digital channels to Pay for their refills like Credit card, Debit card, UPI, Amazon etc. We encourage our customers to use digital payment channels in the current situation. “ Adopting an agile methodology to develop the conversational platform, BPCL will introduce many other features like LPG delivery tracking, creating safety awareness and taking feedback from customers in the days to come. BPCL alrady allows customer to book LPG refill thru other channels like IVRS, Missed Call, App, Website and many other digital channels. BPCL distributes cylinders to its customer through 6111 large distributor network. BPCL aims to build conversations with all its stakeholders i.e customers, channel partners, etc across its business units through deployment of chatbots using NLP capabilities and AI.
The Process of booking Bharatagas thru WhatsApp is a simple three step process –
Save the BPCL Smartline number – 1800224344 on your Bharatgas registered mobile number
Say Hi on WhatsApp to BPCL Smartline Number
Send “Book” or “1”
Get Booking confirmation